Our client a reputable insurance company is looking for a Motor Claims Handler to manage effectively a caseload of claims ensuring that company policy, procedure and regulatory requirements are adhered to at all times.
Responsibilities :
- Deliver all specific objectives as assigned upon appointment.
- Effectively handle all claims which are part of the job holder’s file allocation in accordance with group SLAs. • Gather and process information, as directed, to support the effective assessment of more complex cases.
- Handle a portfolio of recovery files.
- Adhere to the Argus Insurance Complaint Management process.
- Perform any other duties assigned by Senior Management or the Core team.
- Deliver a customer centric claims proposition that will enhance the Argus Insurance brand/reputation.
- Refer claims, which fall outside of personal authority levels to appropriate referral point.
- Maintain and develop personal knowledge and skills through continued professional development as well as ongoing at desk training, ensuring that this is recorded in line with Training and Competency requirements.
- Provide excellent customer service.
- Relevant experience (1-2yrs) in general insurance Motor operations is preferred.
- Proficiency in MS Office systems required.
- Excellent verbal and written communication skills are essential.
- Ability to interact effectively with team members and clients.
- Professional insurance training and/or relevant degree is considered advantageous.
- Annual performance bonus
- Life insurance (2x annual salary)
- International health insurance
- Summer hours and hybrid working (according to company necessities)
- Yearly eye screening
- Parking (after 6 months' probation)
- Payment of professional membership fees (e.g., CII)
- Education awards for professional qualifications
- Sponsorship for job-related training
- 40% discount on personal insurance policies (after 6 months' probation)
- Employee Assistance Program (confidential support service)