Responsibilities:
- Issue detailed quotations for self-pay clients
- Follow up on quotations to confirm surgery bookings or otherwise
- Coordinate with Operating Theatre Nursing Officer regarding theatre case bookings
- Book theatre cases based on theatre, surgeon, and anaesthetist availability
- Contact patients booked for surgery and explain the admission pathway
- Provide reminders to patients regarding admission times and fasting requirements
- Inform patients about revenue settlement (self-pay or insured) and highlight any shortfalls to be settled prior to admission
- Enter data accurately into the Hospital Information System (HIS) for preparation of theatre lists and patient bookings
- Issue patient bills accurately and in a timely manner, in line with quotations or insurance agreements
- Ensure referral forms, quotations, insurance correspondence, and medical reports are attached to the patient record on the HIS
- Remind surgeons and anaesthetists of procedures planned for upcoming surgery days
- Liaise with wards/units regarding patient admissions and transfers
- Process letters and reports, and correspond with colleagues, patients, specialists, and third parties
- Retrieve and print patient schedules, data labels, and admission forms from HIS
- Ensure all required billing documents are prepared and follow up on any pending medical reports
- Follow up with insurance companies regarding guarantees of payment or outstanding matters
- Attend all mandatory company training sessions
- Work in accordance with all safe working policies and procedures
- Keep the Manager informed of any issues or problems and perform other duties as assigned within the department
Requirements:
- Ability to work effectively under pressure
- Strong multitasking skills
- Excellent attention to detail with a diligent and meticulous approach
- Outstanding interpersonal and communication skills, with excellent telephone etiquette
- Fluency in written and spoken English
- Excellent organisational skills
- Ability to maintain strict confidentiality at all times
- Commitment to continuous quality improvement and excellence in customer service
- Professional and courteous behaviour towards patients, the public, and colleagues
- High level of integrity in the performance of duties and use of official resources
Benefits:
- Access to internal training programmes and skill development initiatives
- Support for professional training and development
- Employee referral bonus incentive
- Complimentary daily lunch
- Staff and family discounts on hospital services and fees
- Discounts on products and services offered by group subsidiaries
- Opportunity to work with state-of-the-art equipment and technology