Our client, operating within the transportation sector, is seeking to recruit a Customer Care Agent to join their team.
Responsibilities:
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Answering calls and responding to customer queries.
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Replying to customers’ messages via different channels including Facebook, Web, Emails etc.
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Dealing with complaints in a courteous and professional manner.
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Logging of complaints on internal system and escalating to the respective departments as necessary.
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Adhering to the average call handling time and quality standards required.
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Acting as backup receptionist when required.
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Working on a shift basis.
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Any other duties related to the job position that may be required depending on the exigencies of the business at the time.
Requirements:
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Strong communication skills, both written and verbal - Maltese and English.
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Microsoft Office Package; MS Excel and MS Word.
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O level standard of education.
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Positive attitude.
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Flexibility to work shifts and willingness to learn.
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Ability to work as part of a team / unsupervised at times.
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Ability to work accurately, with attention to detail.
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Problem solving skills.
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Ability to think outside the box and go the extra mile for the customer.
Schedule (shift-based):
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On a Shift basis Monday to Sunday with two days off per week
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Shift A: 7:00 till 15:30
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Shift B: 10:30 till 19:00