Responsibilities:
- Maximization of the Financial Performance with Sales, Payroll Control, Stock-Control, Expenses control, etc.
- Guest Satisfaction and Qualitative Performance.
- Training of all Spa Employees and Front Office Employees in terms of sales techniques and product knowledge
- Day-to-day and Fore-Planning of Spa operations
- Execution and maintaining of quality standards
- Attending and collaborating during Management Briefings
- Meticulous scheduling of the Spa operations roster, including adhering with the forecasted payroll plans
- Actively push and innovate methods to bring more customers to the Spa, including Memberships
- Attending to Courses, which will enhance the Team’s customer care, sales techniques, and marketing capabilities
- Provide targets to Team in terms of Reputation, Sales & Cost-Control
- Seek alternative ways to maintain costs low while maintaining high standards.
Requirements:
- Proven experience in a Spa Manager, Assistant Spa Manager, or similar leadership role within the wellness, hospitality, or luxury service industry.
- Strong knowledge of spa operations, including treatments, wellness services, health and safety standards, and customer service best practices.
- Demonstrated ability to lead, motivate, and manage a team of therapists and spa staff to deliver exceptional guest experiences.
- Excellent organizational and operational management skills, including scheduling, inventory management, and service quality control.
- Outstanding customer service and communication skills, with the ability to handle guest concerns professionally and efficiently.
- Fluent in English; additional languages would be considered an asset.