ICT Business Analyst

Location Central Region
Discipline: Technology, Operations
Job type: Full Time
Salary: €45,000 - € 50,000
Job ref: 904
Published: November 13 2025

Our client, a well-known CSP in Malta, is currently looking to recruit an ICT Business Analyst to join their growing team.

As part of our client's ongoing growth, we are seeking to recruit an ICT Business Analyst to support their digital transformation initiatives and strengthen project management across the organisation. Reporting to the Chief Financial & Operations Officer, the selected candidate will serve as a key link between business units and the IT function, ensuring that technology projects align with strategic objectives and that end-users are fully supported in leveraging core systems and reporting tools. The role includes gathering requirements, analysing workflows, and driving technology-enabled solutions that enhance operational efficiency and business performance.

Responsibilities:

  • Act as the primary liaison between business units and the IT department to ensure effective communication and delivery of technology initiatives;

  • Lead the planning, documentation, and coordination of digital transformation and IT projects from initiation through implementation;

  • Support the development and maintenance of project management standards, documents, and reporting structures across the organisation;

  • Facilitate the adoption and effective utilisation of business applications and core digital tools across the organisation;

  • Gather, analyse, and interpret business requirements to design and deliver effective technology solutions;

  • Translate business needs into clear functional specifications and actionable deliverables to support effective IT solutions;

  • Identify opportunities to streamline processes, automate workflows, and optimise digital tools;

  • Perform impact and risk assessments for proposed changes, new initiatives, and system enhancements;

  • Provide training and ongoing support to end-users to maximise system utilisation and reporting capabilities;

  • Organise and deliver training sessions, workshops, and user support to enhance system knowledge and adoption;

  • Provide day-to-day technical support, ensuring smooth operation and effective troubleshooting of IT systems;

  • Develop and implement project tracking and reporting systems to monitor progress, resource allocation and outcomes;

  • Prepare and present regular status reports and updates for management and stakeholders;

  • Conduct post-project evaluations to capture lessons learned and identify improvement opportunities;

  • Recommend improvements to project management and business analysis practices.

Requirements:

  • Possess a Bachelor’s degree in Business Administration, Information Systems, or a related field. Having professional certifications (such as in BCS Foundation Certificate in Business Analysis, Microsoft Certifications, TOGAF, ITIL, CBAP, IIBA-AAC) is considered an asset;

  • Have over five years’ experience in business analysis within financial services or consulting environments. Owning familiarity with regulatory requirements relevant to the Maltese market (GDPR, MFSA guidelines, and more) would be an advantage;

  • Demonstrate a strong understanding of financial products, regulatory requirements and technology solutions;

  • Have experience with business intelligence/reporting tools and core business applications. Experience in IT governance projects is considered an asset;

  • Possess the ability to identify AI opportunities and translate business needs into AI-enabled solutions that drive efficiency and innovation;

  • Be proactive, detail-oriented with excellent communication and stakeholder management skills;

  • Demonstrate strong analytical and problem-solving abilities;

  • Work independently and collaboratively in a fast-paced environment.

Benefits:

  • An attractive progression plan;

  • Performance bonus;

  • Hybrid working;

  • Flexible hours;

  • Longer weekends - on Fridays our client's office closes at 2pm!

  • Birthday leave;

  • Family culture;

  • Health insurance;

  • Free parking;

  • Opportunities to attend industry events;

  • Regular team building & departmental events;

  • Corporate Benefits - Discounts and Offers across the island;

  • Free Mental Health Workshops & One-to-One Sessions;

  • Study leave;

  • Sponsorships;

  • On-the-job training and mentoring from industry professionals.