Application Support Analyst

Location Central Region
Discipline: Technology, IT Infrastructure & Support
Job type: Full Time
Salary: €38,000-€40,000
Job ref: 866
Published: October 06 2025

Our client a reputable insurance company is looking for an Application Support Analyst to join their team. This role involves hands-on application support, cross-functional collaboration, and continuous improvement across business and technical processes.

Responsibilities:

  • Provide Level 1 & 2 application support, collaborating with Development, QA, Release Management, and Business teams.

  • Monitor and troubleshoot applications, servers, databases, and scheduled jobs; analyze logs and performance metrics.

  • Install, validate, and maintain application releases and patches, especially for core COTS applications.

  • Gather user requirements, recommend changes, and maintain documentation for requirements, testing, and development.

  • Consult internally to improve business and technical processes using quality and efficiency tools.

  • Ensure timely delivery of tasks while coordinating with business stakeholders.

  • Stay current with industry and technical trends.

  • Manage tools like GitHub, Jenkins, and TeamCity, and configure EDI systems.

  • Provide technical support for Malta operations and maintain/enhance core business applications.

  • Promote transparency, collaboration, and teamwork.

Requirements:

  • Excellent written and verbal communication skills.

  • Highly self-motivated with a proven ability to meet deadlines and manage deliverables.

  • Proven success delivering results in complex application support or project environments.

  • Solid understanding of Agile methodologies (Scrum/Sprint) and ability to thrive in iterative delivery models.

  • Strong multitasking and prioritization abilities in dynamic operational contexts.

  • Demonstrated critical thinking and adaptability in fast-paced environments.

  • Capable of balancing multiple priorities while maintaining focus and attention to detail.

  • Technical Exposure: Familiarity with Microsoft Dynamics CRM, Dynamics GP, Liferay DXP, and MuleSoft Integration.
Benefits:
  • Annual performance bonus
  • Life insurance (2x annual salary)
  • International health insurance
  • Summer hours and hybrid working (according to company necessities)
  • Yearly eye screening
  • Parking (after 6 months' probation)
  • Payment of professional membership fees (e.g., CII)
  • Education awards for professional qualifications
  • Sponsorship for job-related training
  • 40% discount on personal insurance policies (after 6 months' probation)
  • Employee Assistance Programme (confidential support service)