Responsibilities:
- Provide professional assistance to HNWIs relocating to Malta, supporting a range of immigration and residency programmes.
- Assist with client onboarding, including preparation of initial due diligence requests and drafting of letters of engagement using the firm’s templates.
- Guide clients through immigration requirements by requesting, reviewing, and providing feedback on documentation required for specific programmes.
- Prepare and coordinate immigration applications, including completion of application forms, scheduling client meetings and notary appointments, and managing documentation (copying, scanning, certifying, saving, and filing in line with programme guidelines).
- Liaise with third-party service providers such as translation agencies, insurance providers, and chauffeur services on behalf of clients and the firm.
- Design and coordinate client itineraries during visits to Malta, including logistical, cultural, and leisure programs where required.
- Ensure timely and professional responses to client queries and telephone calls.
- Proactively follow up with clients regarding outstanding documentation or information required to progress applications.
- Maintain accurate and up-to-date physical and electronic client files in accordance with the firm’s procedures.
- Prepare, provide clients with, and submit post-approval compliance documentation and renewals.
- Liaise with local immigration and government authorities on behalf of clients.
Requirements:
- Fluency in English, both written and spoken;
- Ability to communicate, both written and verbal, with people at all levels of the organisation and the ability to establish positive relationships with clients and work colleagues alike;
- Strong interpersonal skills and a proven ability to work in a collaborative, team-oriented environment;
- Proven ability to manage multiple tasks while working independently and on one’s own initiative;
- Strong attention to detail and excellent customer service required;
- Computer literate; Proficient use of Microsoft Outlook;
- A strong sense of urgency and commitment to get a job done to a high standard, and the ability to meet deadlines.
Benefits:
- A flexible, hybrid work schedule (three days in-office and two days remotely per week);
- Health insurance;
- Regular team-building activities and social events;
- Health and Wellness Benefits – a fully paid, unlimited, on-site gym membership or an annual Health and Wellness cash allowance.
- Free underground parking;
- Competitive salaries, performance bonuses and regular appraisals;
- Opportunities for development, growth and advancement within the company;
- Opportunities to attend seminars, conferences, networking and training events, fully-paid for by the company;
- Exposure to working with international clients involved in a wide array of industries.
- Ultra-modern, luxury offices with panoramic views;
- Coffee, fruit and breakfast snacks;
- An agile, vibrant, and multicultural company!