Responsibilities:
- Answering telephone calls at all times
- Prepare quotes and issue new policies and renewals within established limits and according to documented procedures.
- Input data into the underwriting software system.
- Perform any other duties as assigned by senior management or the Core team.
- Deliver a high level of customer service to brokers/intermediaries during face-to-face contact, by telephone and by email.
- Liaise with brokers/intermediaries, claims unit and/or underwriting regarding clients’ claims or clients’ insurance needs.
- Liaise with, assist Finance Department with brokers/intermediaries queries.
- Chase brokers/intermediaries for renewals and make appropriate notes on the underwriting system.
- Ensure that all the necessary renewal documentation and renewals are issued to brokers/intermediaries within the required timeframes.
- Follow up of with brokers/intermediaries renewals to ensure instructions are received prior to expiry date.
- Assist with credit control as required.
- Individual performance objectives will be set on an annual basis.
Requirements:
- Minimum of post-secondary level of education or higher
- At least 2 years of experience as a motor insurance underwriter
- Excellent communication and interpersonal skills.
- Preferably Maltese speaking
- Proficient in English (communication & written)
- Proficient in Microsoft applications and basic IT use
- Ability to work independently and as part of a team to reach individual and departmental goals.
- Annual performance bonus
- Life insurance (2x annual salary)
- International health insurance
- Summer hours and hybrid working (according to company necessities)
- Yearly eye screening
- Parking (after 6 months' probation)
- Payment of professional membership fees (e.g., CII)
- Education awards for professional qualifications
- Sponsorship for job-related training
- 40% discount on personal insurance policies (after 6 months' probation)