Responsibilities:
- Underwrite new business, renewals, and mid-term adjustments within delegated authority limits, ensuring adherence to underwriting guidelines and profitability targets.
- Assess complex risks, determine appropriate terms, pricing, and coverage, and escalate where necessary.
- Build and maintain strong relationships with intermediaries and clients to support business retention and growth.
- Proactively identify cross-selling opportunities across the product suite.
- Monitor renewal pipelines, actively follow up with intermediaries, and implement strategies to maintain and improve retention levels.
- Support the Team Leader and Underwriting Manager in supervising daily team activities and ensuring operational efficiency.
- Provide support to junior staff, ensuring consistent underwriting standards across the team.
- Ensure accurate and timely data entry into underwriting systems and maintain high data quality standards.
- Handle incoming enquiries (telephone/email) professionally and ensure service standards are consistently met across the team.
- Collaborate with senior management and AICEL M to support strategic initiatives and business planning.
- Perform additional duties as required by senior management in support of business needs.
- Deliver exceptional service to clients and intermediaries across all communication channels.
- Ensure timely issuance of quotes, policies, renewals, and documentation in line with agreed service levels.
- Maintain strong collaboration with internal stakeholders, including Claims, Finance, and Compliance, to ensure seamless service delivery.
- Support resolution of complex queries, claims-related issues, and complaints in a professional and efficient manner.
- Contribute to team performance by supporting, guiding, and developing colleagues.
- Maintain renewal retention rates in line with company targets through proactive engagement with intermediaries.
- Consistent achievement of underwriting profitability and growth targets within defined risk appetite.
- High retention rates supported by proactive renewal management and strong broker relationships.
- Demonstrated technical expertise and sound judgment in underwriting complex risks.
- Minimum of 7+ years of relevant underwriting experience
- Experience with commercial and marine products
- ACII qualification preferred, or actively working toward achieving it within an agreed timeframe.
- Proficient in Microsoft Word and Excel.
- Annual performance bonus
- Life insurance (2x annual salary)
- International health insurance
- Summer hours
- Hybrid working
- Yearly eye screening
- Parking Space (after 6 months’ probation)
- Payment of professional membership fees
- Education awards for achievement of professional qualifications
- Sponsorship for job-related training
- 40% discount on personal insurance policies (after 6 months’ probation)
- Employee Assistance Programme