Responsibilities:
- Welcome and assist crew members, captains, owners, and guests upon arrival at the shipyard.
- Act as the main point of contact for crew-related requests and support services.
- Coordinate transportation arrangements, including taxis, airport transfers, car rentals, and shuttle services.
- Arrange accommodation, travel bookings, restaurant reservations, and other concierge services.
- Support crews with local administrative requirements and practical day-to-day needs.
- Coordinate with external suppliers and service providers to ensure high-quality service delivery.
- Respond promptly and effectively to urgent requests and changing operational needs.
- Build and maintain strong professional relationships with clients, crew members, and external stakeholders.
- Liaise with Project Managers and operational departments to facilitate smooth communication between the shipyard and vessel crews.
- Monitor service quality and gather customer feedback to support continuous improvement initiatives.
- Assist with the organization of events, meetings, and crew engagement activities.
Requirements:
- Previous experience in Concierge Services, Guest Relations, Customer Service, Hospitality, Yacht Services, or a similar client-facing role.
- Experience within the yachting, marina, shipyard, refit, or luxury hospitality sectors is highly desirable
- Proven ability to work in an international and customer-focused environment.
- Excellent verbal and written communication skills in English.
- Additional languages are considered an advantage.
- Strong customer service orientation and interpersonal skills.
- Ability to manage multiple priorities and work under pressure.
- Excellent organizational and problem-solving abilities.
- Proficiency in Microsoft Office applications.
- Professional, proactive, and service-oriented attitude.
- Ability to build trust and maintain positive relationships with clients and crew members.