Responsibilities:
- Enhanced Client Experience from first point of contact
- Ensure consistent self-development with knowledge of the Maltese property market
- Acquire time lines and requirements from all visiting clients
- Co-ordinate and liaise with local service providers for property management
- Liaise and coordinate inventories/property inspections making sure all properties on boarded are to Henley clients standards
- Liaise and coordinate clients arrivals whilst staying in their leased/purchased properties and assisting with any property issues during their stay
- Coordinating maintenance issues with landlords and or contractors according to the property agreements
- Source services and properties according to client requirement.
- Understand property management requirements and tailor solutions that offer excellent value
- Interface with key stakeholders through multi channels; mail correspondence, telephone and email to ensure enhanced service delivery
- Deliver a diligent and timely service that will require flexibility to address tasks outside of your core role as and when they arise
- Oversee the termination process for property leases, ensuring all necessary documentation is completed and the property is successfully handed over
- Conduct annual reconciliations of utility accounts with landlords to ensure accurate billing
- Coordinate and oversee all aspects of internet installations, from initial scheduling with clients and providers to on-site attendance to ensure successful setup
- Maintain and update client files for all purchased properties, ensuring data accuracy and compliance
- Generate and issue invoices for all renewed agreements, ensuring timely and accurate billing.
- Client relationship or client facing experience, customer service
- Maltese and English Language, Speaking and Writing skills
- Client Hosting and relationship building skills
- An ability to recognise and respond to diverse thinking styles, learning styles, cultural qualities and a global mind-set
- Working on own initiative whilst part of a young energetic team in a fast paced environment
- 1 - 2 years of experience of property management or a similar environment
- PC Literate-Extreme attention to detail
- Driving License
- Knowledge of Maltese roads and towns is a must.
- Basic knowledge local property building structures/procedures eg Water & Electricity systems.
- 35 hour week
- Working hours from 9am - 5pm
- Annual Discretionary Bonus
- Property Management Bonus